Frequently Asked Questions

Frequently Asked Questions These are some answers to most commonly asked questions.

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Is DispensIT Compatible with Windows 11?

Yes, Dispens-IT is compatible with Windows 11.

We would appreciate if you could contact us directly before migrating over to the new PC's. When replacing a PC, please ask the IT Engineer to copy over the contents of the C:\Vivitech\ folder to your new computer. It is also simpler if the new computer is given the same name as the one it is replacing... although this is not essential. When they have copied over the files, you can contact us and we will reconfigure DispensIT free of charge (assuming the annual support fee has been paid!)
Is Electronic Ordering Supported in Stock-IT?

Not at present - there are just too many competing ordering systems out there! You are prompted to re-order an item using your usual method when stock reaches your choses low level, and the product data is ready for pasting into a browser to help you quickly at to your order. Alternatively, you can generate a report of stock that is low at any time to help you place an order for multiple items.
Is the SystemOne or EmisWeb Scanning Module the same as DispensIT?

No, DispensIT's scanning feature was designed purely as a safety check mechanism to warn the user if the barcode scanned does not match the product detailed on the medication label - it will not produce the label if the barcode scanned is incorrect. The scan feature included within SystemOne and EmisWeb is primarily for stock depletion and is only enabled when you are used with stock control.

Our system will work with SystemOne and EmisWeb even if you are using their Stock Control feature.

In fact Dispens-IT was designed to work with any modern GP Clinical System with and without Stock Control enabled. If you are planning on migrating to one of these systems, we will upgrade your DispensIT setup to work with it free of charge (where the annual support fee has been paid).
What is the annual support fee? what does it provide?

The annual support fee is charged at the end of the first year of free support. It covers your practice for software updates and support from our UK-Based Helpdesk Team using the latest secure remote support tools, including moving your Dispens-IT installation to a new or updated PC.

The barcode scanners we supply are ultra-reliable and come with 5 year warranty, during which we will supply you a brand new replacement free of charge if needed. If you migrate over to a new clinical system we will upgrade your DispensIT software to work with the new clinical system at no extra cost. Or, if you upgrade to a new PC we will migrate your DispensIT license from your old PC to the new one. These are some of the benefits of keeping your support account up-to-date.

Essentially your support fees ensure that there is always a technician available when you need our support! There is no limit on how often you can contact us, and our team will always be happy to resolve any issues as quickly as possible.
Will Mars-IT work as a standalone product?

Mars-IT is designed as an add-on to DispensIT and most of its benefits (e.g. auto-filling in shapes and colours) are related to scanning the barcode. That said, it can be supplied as a stand-alone way of generating plain paper MAR and Dosette reports from your clinical system.

Mars-IT saves lots of time for dispensers as they do not need to hand write details or stick medication labels onto expensive pre-printed sheets.
Are the MAR and Dossette Reports Customisable?

Absolutely! The Mars-IT Reports are fully customisable by our technicians. If your clients or patients require modifications to your reports, contact us and we will make any necessary changes to the report if it is technically possible!
I have a Project Idea for my business, how much do you charge for development?

We understand that your project is important to you. We want to make sure we deliver a product that meets all your needs, so we ask that you contact us on 01777 234500 to discuss your project. That way we can give you a more accurate estimate.

Our skilled team and library of work means that we are able to produce solutions at competitive rates. Get in touch today for a chat.

Don't see the answer you need?

If the issue you are experiencing is not
listed here, or you are just curious about something, please do contact us.

We want to make sure you have the best experience using our services.

You can reach us on: 01777 234500