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Latest Dispens-IT News
January 2026
Live Chat
We now have a shiny new chat tool on our website that links directly to the
helpdesk team, so if you have a quick query why not give it a try! You'll find it on the
"Remote Support" page - look for the big red button at the top of the home page, or you can
just click the web-link on the DispensIT Main Menu (underneath the logo).
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2 January 2026
Happy 2026!
Hopefully you have all settled into the New Year and all is returning to normal in the dispensing world.
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November 2025
Windows 11
With the roll-out of Windows 11 we know many of you are having new PC's and Servers installed.
Dispens-IT is Windows 11 ready (of course!), but please do let us know in advance if your IT support are planning
to update your computers so we can ensure we have a technician available on the day to help re-configure your
Dispens-IT setup and keep it running smoothly.
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04 September 2024
Recent NHS England Restrictions
We are having trouble delivering our usual level of prompt support to some sites because of newly-imposed restrictions on remote access.
These have been introduced suddenly and without any warning, giving us no time to prepare - indeed many of the NHS IT Support
groups that we liaise with also don't seem to be fully aware of the situation.
If your IT support group is planning to replace or update any of your Dispens-IT PCs, please make them aware
of this potential issue beforehand.
We will of course still do our best to help, but please bear with us and understand
that these restrictions are completely outside our control.
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Older News Items
Fewer Products
Carrying Old Style Barcodes
Some
manufacturers are removing the old style one-dimensional (1D) barcodes from
their medications in favour of the 2D "chequer-board" style on
the ends of the packs.
Even
for medication packs that still carry both styles of barcode, there are
several advantages in scanning the 2D version, since it contains batch code
and expiry date information which can be checked and logged automatically.
As
you may be aware, the move to these 2D barcodes was prompted by the EU
Falsified Medicines Directive which briefly came into force in 2019 before
being put on hold (for now!) by Brexit. Naturally, though, with products
being manufactured for a global market, the move to 2D continues.
The
latest version of Dispens-IT (Version 6) is capable of reading the 2D
barcodes (being FMD-ready) as long as you also have a scanner that is
2D-capable.
We
are busy contacting sites to offer this free upgrade. However, if you wish
to be upgraded sooner, please do contact the helpdesk.
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POST-PANDEMIC SUPPORT
After successfully installing remote working facilities during
the pandemic, some of our helpdesk team have since continued to work
remotely but the helpdesk line on 01777 234500 operates as usual.
If
your call is not answered after a short while, please leave a message with a
contact number instead of holding. Your message will be relayed immediately
to the team and you will be called back in turn.
Alternatively, there is a live chat tool on our remote assistance page which operates
during office hours, or you can email the team at
support@vivitech.co.uk
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