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Latest Dispens-IT News

27 June 2023

Network Issues Resolved

Thankfully our network service provider has now managed to restore the internet feed to our street so our phones and remote assistance services should now be back to normal after yesterday's troubles!

One good thing to have emerged from the service failure is that we have added a new online chat facility to the remote assistance page of our website. This means our customers now have the option of sending a message directly to our helpdesk instead of phoning.



January 2023

Happy New Year!

Don't forget, if you haven't already done so, please enter your practice postcode below to receive your 2023 calendar Vivitech mouse mats



16 September 2022

Fewer Products Carrying Old Style Barcodes

Some manufacturers are removing the old style one-dimensional (1D) barcodes from their medications in favour of the 2D "chequer-board" style on the ends of the packs.

Even for medication packs that still carry both styles of barcode, there are several advantages in scanning the 2D version, since it contains batch code and expiry date information which can be checked and logged automatically.

As you may be aware, the move to these 2D barcodes was prompted by the EU Falsified Medicines Directive which briefly came into force in 2019 before being put on hold (for now!) by Brexit. Naturally, though, with products being manufactured for a global market, the move to 2D continues.

The latest version of Dispens-IT (Version 6) is capable of reading the 2D barcodes (being FMD-ready) as long as you also have a scanner that is 2D-capable.

We are busy contacting sites to offer this free upgrade. However, if you wish to be upgraded sooner, please do contact the helpdesk.









Following the Covid-19 emergency, some of our technicians are continuing to work remotely but the helpdesk line on 01777 234500 is operating as usual.

However, if your call is not answered immediately, please leave a message with a contact number instead of holding. Your message will be relayed immediately to the team and you will be called back in turn.

You can also email the team at



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